Job Requirements
Mandatory Requirements:
Special consideration will be given to candidates who possess the following additional skills:
- Post-Secondary education
- Additional languages
- Prior experience in a police environment
- Prior public safety dispatch experience
- Experience working with the public in a social work environment (e.g. CAS, Harvest house)
- Previous customer service experience
All work is performed in an environment which requires the application of speed and accuracy in urgent and, in some cases, life-threatening situations which may be negatively impacted by errors on the part of the incumbent. Persons hired for this position will be expected to perform seemingly incompatible operations concurrently and calmly on a routine basis.
Special Requirements:
- Sight sufficient to read computer console, status board and other written documents in police records program
- Stamina for sedentary console operation and dispatching
- Ability to reach for and see computer monitors and telephone consoles
- Dexterity to operate a telephone console; answer phones; type accurately 45WPM
- Hear alarms, tones and radio transmissions
- Emotional stability to remain calm in emergency situations.
- Shift work is required and work schedules may vary.
- Flexibility in work hours and overtime
Ability to:
- Understand and carry out oral/written instructions and procedures
- Think, speak, multitask, and act clearly and efficiently in emergency situations
- Adequately hear verbal communications at normal sound levels
- Learn standard broadcast procedures of a public safety telecommunications system and Ottawa Police Service general Policies and Procedures
- Operate standard office equipment
- Calmly and effectively deal with irate persons
- Establish and maintain cooperative relationships with those contacted in the course of work.
